We're Here to Help
Have a question about our image tools, your account or image processing? Get in touch and we'll help you as quickly as possible.
Send a message
What to Expect
Messages open in your email client so the request reaches the configured support address. Include enough context (tool name, browser and what you tried) so we can respond accurately.
- Typical replies depend on volume — clear subjects help us prioritize
- We do not ask for passwords or secret tokens by email
- Your message is for support — we do not use these threads for spam marketing
SUPPORT OPTIONS
How Can We Help?
General Support
Questions about guest tools, limits, downloads or getting started on Img Pilot.
Technical Issues
Upload failures, processing errors, format problems or unexpected tool behavior.
Business Enquiries
Partnerships, enterprise needs and commercial questions for the product team.
Feature Requests
Ideas for formats, bulk workflows, integrations or publishing improvements.
Frequently Asked Questions
How do I contact Img Pilot support?
Use the form on this page. When SUPPORT_EMAIL is configured, Submit opens your email client with the message ready to send.
What if the support email is not configured?
The form stays disabled and explains that SUPPORT_EMAIL is missing in this environment.
Do I need an account to ask a question?
No. Guest users and signed-in accounts can both contact support.
What should I include for a technical issue?
Tool URL, image format, approximate file size, browser and a short description of the error or unexpected result.
Can you restore a deleted guest file?
Guest assets are temporary and expire automatically. Keep originals on your device before important jobs.
Where do privacy requests go?
Use this page with a subject such as “Privacy request” and review the Privacy Policy for how guest and account data are handled.
Do you offer phone support?
Support is handled through the configured email channel so we can keep a written record of your request.
How fast will I get a reply?
Response times vary with volume. Clear subjects and complete details usually get faster, more useful answers.
Can I request a new image format?
Yes. Send a feature request naming the format and your use case. HEIC and AVIF are already noted as future considerations.
Is this form a new backend API?
No. It prepares a mailto message to the existing SUPPORT_EMAIL configuration and does not add a new contact API.